After placing your order, you will receive two emails. The first is an order confirmation sent shortly after checkout, followed by a shipping confirmation once your parcel has been dispatched.

If you do not see the order confirmation email, please check your spam or junk folder. Orders completed using a phone number instead of an email address will not receive an email confirmation.

If you wish to add or update an email address on your order, please contact our Customer Support team. This will ensure you receive your shipping confirmation along with your tracking details.

Orders are typically prepared and dispatched within 2–3 business days of being placed. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Delivery typically takes up to 5 business days after your order has been processed. In the event of limited stock availability, dispatch may be extended by an additional 2–3 business days.

Please rest assured, our team works diligently to ensure your order reaches you as quickly as possible.

If you notice an error in your delivery details, updates can be made before your order is dispatched. In certain cases, minor address adjustments may still be possible after shipment.

To ensure the best outcome, please contact our team as soon as possible if you need to make any changes.